Effective Date: February 25, 2026

At AboutHomeUSA, we want you to be fully satisfied with your purchase. Please read our Returns & Refund Policy carefully to understand how returns and refunds are handled.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, uninstalled, and in original condition
  • The item is returned in its original packaging
  • The return request is made within 7 days of receiving the product

Certain items may not be eligible for return due to hygiene, customization, or clearance sale reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Items marked as “Final Sale”
  • Used, damaged, or altered items not caused by transit damage

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery
  • Provide clear photos/videos of the product and packaging

Once verified, we will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  1. Email us at support@abouthomeusa.com
  2. Include your order number, reason for return, and product images
  3. Our support team will guide you through the return steps

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item
  • Shipping charges are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once we receive and inspect the returned item:

  • Refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

If the return does not meet policy requirements, the refund may be partially or fully denied.

7. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

8. Cancellations

  • Orders can be canceled before shipment
  • Once shipped, the order cannot be canceled and must follow the return process

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider first
  • Contact your card issuer (processing times may vary)
  • If the issue persists, contact us at support@abouthomeusa.com

10. Changes to This Policy

AboutHomeUSA reserves the right to modify this Returns & Refund Policy at any time. Updates will be posted on this page with the revised effective date.

11. Contact Us

For questions or assistance regarding returns or refunds:

📧 Email: support@abouthomeusa.com

🌐 Website: https://abouthomeusa.com